1. Scope
This Return & Refund Policy applies to payments made to Anikodex Solutions for professional software development, consulting, staffing, support, and related digital services, including invoices paid online through Razorpay or other approved channels.
Because we sell services rather than physical goods, there is generally no product “return”. Refunds, credits, and cancellations are handled as described below and in your signed statement of work (SOW), proposal, or master services agreement.
2. Nature of services
- Custom software, integrations, and consulting are tailored deliverables
- Dedicated team and staff-augmentation fees cover reserved engineer capacity
- Managed support and retainers cover availability for an agreed period
- Discovery, architecture, and audit work product is delivered digitally
3. When refunds may apply
Refunds are assessed case by case. Situations where a refund or credit may be considered include:
- Duplicate or accidental online payments for the same invoice
- Payment of an incorrect amount due to a clear billing error on our side
- Cancellation of a prepaid engagement before kickoff, subject to any non-refundable discovery or reservation fees stated in the proposal
- Failure by Anikodex to commence agreed work within a commercially reasonable time after full payment, where the delay is solely attributable to us
4. Non-refundable amounts
Unless required by law or expressly agreed in writing, the following are non-refundable:
- Fees for work already performed, demos delivered, or milestones accepted
- Consumed dedicated-team or retainer periods once the billing period has started
- Third-party costs we have already incurred on your behalf (licenses, cloud, tools) with prior approval
- Change-request work approved and started after the original scope
5. Milestone and fixed-scope projects
For fixed-scope projects, payments are typically tied to milestones. Completed and accepted milestones are not refundable. If a project is cancelled mid-stream, we will invoice for work performed to date (and approved expenses) and refund or credit any unused prepaid balance after reconciliation, unless your contract states otherwise.
6. Online payments via Razorpay
Online invoice payments are processed by Razorpay. Successful payments show on our success page and in Razorpay’s confirmation. If your bank or UPI app shows a debit but you did not receive confirmation, contact us with the transaction reference before initiating a second payment.
Chargebacks should be a last resort. Contact us first so we can investigate and, where appropriate, process a refund through the original payment method.
7. How to request a refund
Email sales@anikodex.in with the subject “Refund request”, and include: payer name, invoice or reference number, payment date, amount, Razorpay / bank transaction ID, and reason for the request.
- We acknowledge valid requests within 2 business days
- Approved refunds are typically initiated within 7–14 business days
- Bank or Razorpay settlement timelines may add additional processing time
8. Cancellations
Either party may cancel future work as allowed by the governing agreement (for example, notice periods for dedicated teams). Cancellation does not automatically entitle either party to a refund of amounts already earned or due for services rendered.
9. Changes to this policy
We may update this policy periodically. The latest version will always be published on this page with an updated date. Contract terms that you have already signed will continue to govern that engagement unless both parties agree otherwise.
10. Contact
Questions about billing or refunds: sales@anikodex.in · +91 73096 73119